However, if you are using a multisite set-up because you are acting as a broker and/or delivery service for different restaurants or for a chain – or branches – of restaurants in different locations (i.e 2 or more), a multisite licence will be required.

Furthermore, if you purchased a single site licence but at some point decide to upgrade to a multisite licence (up to 5 or unlimited for example) you can easily do so from your “my account” page. Upgrade prices will be cost of the licence you wish to upgrade to minus the cost of your current licence. However, to be able to upgrade your current licence must not have yet expired.

If you are not sure, what exactly applies in your case, contact me with details of your set-up and what it is you are trying to do.

To receive support, ensure to have installed the most recent version of the extension/plugin you require help with (alongside the most recent version of the main WPPizza plugin). Support will not be avilable to outdated/out-of-date plugins/extensions or if the core files of plugins/extensions have been edited.

(There are many filters and action hooks included in any WPPizza plugins to alter their behaviour as needed without having to edit any files directly – refer to the documentation for details. If in doubt, please just ask. ).

Please Note: Support extends to the functionality of the plugin(s) only – and of course if there are any issues you might have regarding said functionality.
I cannot offer support for the basics of webdesign such as styling/editing css or indeed writing some php or html, nor do I offer any kind of customisation.
However, the FAQ’s – in particular “Customising The Css”, “Code Snippets” or indeed a simple search here or on the support forum might provide some ideas or even answers to your particular requirements)

For the avoidance of doubt: extensions/plugins will not “self-destruct” or not function anymore after your licence has expired, so you can use the software(s) as long as you like. All that happens is that – after the expiry date – you will not receive any updates or support anymore without renewing your licence.

However, please be aware that due to the nature of software updates (such as WordPress, WordPress plugins, server software – php and the like), it is likely that extensions/gateways will eventually stop working due to updates within WordPress or related software(s). Therefore it is highly recommended – though optional – that you renew your licence(s) to keep your software(s) up-to-date.

Products (Extensions/Gateways/Access Passes) that support recurring payments (currently this is only the case for the “One Year Access Pass”) will automatically renew at the end of the licencing term unless specifically cancelled (which you can do at any time)

If your plugin/extension/gateway did not come with a licence key when you bought it (this really only applies to very old versions), contact me including the purchase receipt you will have received at the time of said purchase to be able to generate a licence key for you.

“1 Year Access Passes” are sold as automatically recurring subscriptions that renew each year on the anniversary of the purchase date.

This subscription will automatically renew at the end of the annual licence term unless you cancel your subscription prior to the automatic renewal date.

• Subscription renewals are automatically processed annually on the anniversary of your original purchase.
• The licence renewal will continue and remain valid for each one (1) year unless the subscription is cancelled prior to the renewal date.
• You may cancel your subscription at any time from the “My Account” page on the wp-pizza.com website.
• If you choose to cancel your subscription you will no longer receive updates and support when your licence expires.
• Renewal prices will be the full price as published at the time of initial purchase.

• If you choose to cancel your subscription, and your renewal price is lower than the current listed price for the extension licence (a “grandfathered” price), the lower renewal price will no longer be available to you.
• If you choose to renew your subscription after it has been cancelled and your licence has expired, you will be charged the current listed price for the licence. Older or grandfathered pricing will not be applied to new renewal purchases.
• No refunds will be granted on renewal payments. An email will be sent to you 2 weeks prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed
• If you choose to cancel your subscription your licence will expire on the anniversary of the original purchase, and you will no longer receive updates and support.

If you do not have these options / links in your account, contact me by email (dev[at]wp-pizza.com) including your current licence key and I will send you a discount code in return that will refund/discount the difference between your current and the to be upgraded licence when purchasing the upgrade.

Refunds will NOT be given if you simply decide not to use the purchased products . I stand behind my products and will assist you in solving any problem you might have related to wppizza plugins/extensions/gateways , but I also expect you to adequately understand what you are purchasing and why. MAKE SURE YOU READ THE COMPATIBILITY SECTION BELOW

Please note: “Access Passes” are not eligible for refunds in any event.